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Patient Safety and Patient & Family-Centered Care
Name of Organization, Agency, or Institution
New Hampshire Patient Voices
Primary Contact Name and Title
Lori Nerbonne, Co-Founder/Executive Director
Project Aim and Goals
NH Patient Voices’s mission is education and advocacy for safe, quality, compassionate healthcare that puts patients & their families at the center of care in both policy and practice. Since 2005, we’ve worked tirelessly to bring the collective voice of patients to healthcare providers, administrators, legislators, public policy, and public health leaders.
Blueprint Area(s) Addressed
- Clinical practice guideline or policy change
- Community education/outreach
- Consumer advocacy or political action
- Educational materials for health professionals
- Shared decision-making
- Performance measurement/reporting
- Nursing/medical/midwifery program curriculum change
We include maternity care resources for consumers and providers on our website. Last year, we proposed amendments to a maternal-mortality review panel bill that passed with all three amendments: (NH House Bill #1553)
- That a public member be added.
- That the family be interviewed as part of the review process.
- That a public report be made available outlining the work of the panel.
ARTICLES ABOUT THE PROJECT
Do Expensive Buildings Improve Health Care? (Concord Monitor, 03/03/11)
NH Patient Advocacy Group Becoming a Nonprofit (Boston Globe, 09/06/10)
Firm Links Patients, Providers (Toledo Blade, 03/28/11)
We include maternity care resources for consumers and providers on our website.
Toolkit for Project Implementation or Replication
Partnering to Heal
Co-Founder and Executive Director Lori Nerbonne worked on the DHHS-Office of Healthcare Quality’s committee that produced training videos for providers and patients on reducing HAI’s (Healthcare-Associated Infections). They are free to download and specifically address changing the culture of facilities around prevention. HAI’s and sepsis are a leading cause of complications and preventable death in maternity patients as well as the general population.
For More Information
Lori Nerbonne, at firstname.lastname@example.org